Quality Policy

Quality Policy

We are committed to providing a service that consistently exceeds our client’s expectations. We aim to improve ISO awareness and the value of accredited certification through implementing Management Systems that truly reflect the business they are designed for. We aim to provide high quality, easy-to-use and affordable bespoke Management Systems, and quality consultation globally.

Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:

• Ensure that we act on the feedback from our clients and others that we engage with.
• Continually improve the services that we provide.
• Remain compliant with all applicable legislative & regulatory requirements.
• Ensure that those we engage with have a positive value-adding experience.

We do this by always looking for opportunities to improve then setting SMART objectives to maximize our strengths and minimize risk.

We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always. The Company’s services and systems are designed, engineered, and managed to exceed our client’s expectations through the simplest and most cost-effective means possible.

The Company is committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.